|
Question/Item |
Answer/Info |
| Problems
joining the conference? |
LiveMeeting TechSupport
24/7 1-866-943-2825 |
| Do I need
my own web conferencing account? |
If you are planning to
just plug into the scheduled STI group webcasts either as a attendee
or presenter, then you do not need your own webcast account.
Webcasts will be free for all attendee guests. Mike Miller will be
doing the scheduling and set up of our webcast events and he can
send you the presenter URL/link if you are a presenter.
However, in order to utilize this powerful tool with your own
project legs or team you will need to add webcasting to your
autoship. This way you can schedule calls anytime you want and
can even use the tool for small or 1-on-1 webcast presentations or
training. |
| How do I
get my voice coming through on my attendee's computer speakers? |
LiveMeeting does not
work with a microphone. To avoid upstream delay, they have a
better technology in which the LiveMeeting System will call to you.
You tell it the number to call, such as your home phone number.
When start the broadcast (as long as you have AUDIO BROADCASTING
enabled in the meeting set up options) then you click to have it
call you. When you answer you can then talk over your phone
and it will transmit to your attendee speakers. There is about
a 30 second original set up delay. Once you are past this, the
system has very little delay if any. |
| Using a
conference call bridge |
For larger attendee
audiences and for multiple speakers/presenters, it's recommended to
use a conference call bridge or company such as
MVN.
This way your attendees have a phone in option to hear the audio of
the call if they do not have speakers or perhaps they are not
operational. You would need to set up a conference call in
advance for the time/date of your web conference. You enter the
conference call details into LiveMeeting set up options and when
attendees enter the web conference a window will pop up to let them
know the conference call number if they need it. It's
very important that you have a moderator pin for the conference call
line and you mute out the callers. Otherwise, you could have
an attendee that gets on the conference call when their speakers are
working too and you will get a constant audio loop or echo that will
not stop. Give your speakers/presenters the moderator pin so
it doesn't mute them out. But remind them to turn off their
computer speakers and/or mute their phone during the conference. |
| Don't use
IP phones or long distance carriers! |
If you use an IP phone
or long distance carrier such as Vonage, you will have problems with
your voice skipping on the web conference. Use a landline or a
cell phone if land line is not available. |
| Why is my
"Call someone" option grayed out on in the main console? |
There are a couple
phone conferencing systems that integrate with Microsoft to use this
feature, but I don't which ones they are or how to use them. I
believe they are only for large corporations. |
| Converting
PPT content |
You can add/share a
document such as the PowerPoint Health & Freedom which must be saved
on your computer. Open this in the resources at least 30
minutes before the starting of the webcast. It takes a while
for the slides to convert to LiveMeeting format especially if you
are on a slower upload internet connection. |
| Keeping
content saved |
If you schedule a
new webcast none of your content will be available from previous
webcasts you have done. The only way to keep content such as
PowerPoints loaded in is to schedule meeting as a REOCCURRING
or ONGOING event. Our STI Group Webcasts are scheduled
as REOCCURRING events so the PowerPoint content should already be
ready to go for presenters. |
| Converting
PPT content |
You can add/share a
document such as the PowerPoint Health & Freedom which must be saved
on your computer. Open this in the resources at least 30
minutes before the starting of the webcast. It takes a while
for the slides to convert to LiveMeeting format especially if you
are on a slower upload internet connection. |
| PPT
advancing tip |
To move to the next PPT
slide, hold the CTRL + arrow key > |
| How do I
use Custom Panel? |
The Custom Panel is a
window where you can display something in your attendee's left side
panel during your web conference. In your meeting set up
options you can use any URL web location to post here.
If you had a camera being streamed via live embedded video, your
attendees could see you give the conference. However, I
use just a web page URL which has an STI Logo on it. You
can specify the height in pixels of this custom panel in your
meeting set up options. |
| Questions /
Question manager |
If allowed in your
settings, all attendees have access to enter a question at the
bottom. The questions are sent to the question manager that
only a presenter can open. It can be any presenter! I
recommend having the in active presenters opening the question
manager and answering questions while the active presenter is
speaking. BE SURE TO POST ANSWER PRIVATELY so that this
doesn't cause a distraction for the other attendees. DO
NOT POST TO ALL! |
| 1 on 1
chatting |
Before and after the
STI Group Webcasts, it's recommended that you turn on the CHAT
1-on-1 function by going to ATTENDEEs and then Attendee Permissions.
This will help bring the LIVE element to the webcast. When the
CHAT 1-on-1 feature is turned off during the presentation, a
Presenter will still be able to initiate a chat with anyone.
To Chat, right click on an attendee name. |
| F5 or View
> Full Screen |
Presenters should
remind attendees at the beginning of the webcast that they can
switch their console into FULL SCREEN view. This will also
help attendees not get distracted in seeing who has come on or off
the webcast. |
| Sharing
webpages |
In resources, you can
share a URL webpage. This can be added in your slides of a
presentation or just as a resource you can click on when you are
ready. However, keep in mind that you can then click on
something when that page is active and it will change on your screen
but will not change on your attendees screen. They can click
anywhere on that webpage and navigate themselves but you have no
control where they go until you go to another resource.
Now, if you want control over the webpage: Then before the
webcast, you should open the webpage in internet explorer that you
want to show during you webcast. Then, share application as a
resource and you can select that IE window you have open.
Now, your attendees see what is up on your screen/application and
where you navigate is what they see. This would be
helpful in showing associates how to set up their webhosting or
autoship for example. |
| Sharing
other applications |
Any application you
have open before he webcast you can share during the webcast, such
as a PDF or word document. |
| Screen
quality of sharing |
When sharing an
application, you have different quality levels you can selected for
sharing in the meeting set up options. 256 colors is the
lowest color setting and will load the fastest on your attendee
screens but the quality of images will be low. 16
million colors will improve the quality but will slow down the speed
at which the page or application builds on their screen.
Changes to this can only be done in the MEETING OPTIONS in Live
Meeting set up in USANA2day. |
| Sharing
Desktops |
You can not only share
an application on your computer you have open, but you can actually
share how your desktop looks or you can share how one of your
attendees or other presenter desktop looks. In fact, you
can even take control of one of your attendee's desktop and computer
if they have given permission. So, you can actually adjust
computer settings or do things on their computer from your computer.
1) Go to Attendee Permissions, then check/enable USE RESOURCE
TOOLS
2) Active presenter must be changed to NONE
3) Tools drop down then START REMOTE DESKTOP SHARING
When finished, don't forget to UNCHECK ... USE RESOURCE TOOLS. |
| How do I
show videos? |
The best way to show a
video is to open a webpage resource and enter the URL location of a
webpage that has embedded video on it. This will play the
video from inside the webcast LiveMeeting console during a webcast.
If you choose a URL location of a video itself that is not embedded
on a webpage, then this will trigger the Windows Media Player which
will open over the top and cover up the Livemeeting Console.
This is fine but you have to remember to tell your attendees to
close their Windows Meeting Player when the video is over to get
them back looking at your Live Meeting. We are going to work
with USANA Studios real soon to get some of our short clip videos
embedded on webpages so we have some good streaming video option
that won't pull up WMP. Either way, when using videos you need
to be real sensitive to the attendees with slower connection speeds
where buffering and extra delays may occur. TIP, you can use
Presentation Pro video LINKS to insert resource as a webpage and
this will work! |
| How do I
record the webcast? |
In the meeting set up
options, you can choose to have the option for the presenter or
attendees to record. I recommend having this set up for
presenters to record only because you can also send out the link of
the recording later if you wish to share it. The
presenter must select to start recording one the webcast is live.
The timer counter will show at the top of the elapsed time.
Later, the meeting will be available in the recordings section of
Live Meeting page. The meeting records the audio and resources
and plays them back using Windows Media Player format. |
| How does
the SnapShot resource work? |
The will bring up a
window which you can move where ever you want on your computer
screen and then click the small camera at the top of the window.
This will take a snap shot and display it instantly on the webcast. |
|
Storing/Managing Content |
It takes a little time
to convert the PPT presentations you want when you add them as a
resource. Be sure to do this long before the webcast starts.
In the meeting set up options you can choose how long you want to
save this content. You would have to log
back into to the same meeting if you want to use that content again.
Otherwise, when you schedule a new webcast you cannot transfer
previous content you have worked with. |
|
Attendee/presenter back up computer |
If you have two
computers in the house on the net, it's a good idea to have them
both logged on and someone monitoring the second computer just to
ensure everything is coming through fine on the large group webcasts.
If you don't have a second computer, it's important to arrange with
someone to call a cell phone or alternate number in your house to
you in case something is not transmitting right or something isn't
going right. |
